Sunday, September 09, 2007

Process, Workflow and Planning

Recently, we have been working on organizing an office space that houses a variety of activities and a combination of full time, part time and volunteer employees. Consequently we have been giving a lot of thought to workflow and process as we design a plan.

Processes are easier to understand because they have defined purpose and specific inputs that produce a specific outcome. If you want to bake cake you know the materials and equipment you need. You know you need a pan, a mixing bowl and utensils. You have a recipe to follow that tells you what inputs will produce the cake. They include the ingredients, the mixing sequence the temperature and the baking time. Put all those thing together and you have the process for producing a cake.

There would be another process prior to baking the cake that would include gathering the necessary ingredients and another process after baking the cake that would include cooling time and decorating.

When the processes are ordered to interact with each other in the most efficient manner you have a workflow: gather ingredients, bake the cake, decorate the cake.

When designing any workspace it is important to consider what processes will occur in the space and the workflow for the various processes. That will dictate where people, tools and equipment are placed

A plan is a description of the logically necessary, ordered set of activities required to accomplish a specific goal. It takes into consideration the processes that need to happen and the best sequence, or workflow, for them to occur. A good plan also includes resource allocation and a schedule for the activity to accompli8sh the goal.

These are important concepts to incorporate into your organizational planning whether you are re-organizing your closet or putting together a business office design.

Beverlya nd Kristen
http://www.keytransitions.net/

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