Manage Your E-Mail

After a couple of days away from the computer, I return and find I have four hundred e-mails waiting for response. Fortunately, this is an infrequent occurrence and I have a system for managing my e-mail that will allow me to deal with this backlog in about an hour, two at the most. This was not always the case. When I was first introduced to e-mail in the work environment, I would often get several hundred e-mails a day. About half of them would go unread until I missed an important event or blundered into a meeting unaware of a breaking development. I had to find a way to cut through the pile of messages while I was still employed.

Folks still struggle with managing e-mail. Seventy per-cent of employees in Fortune Five Hundred Companies admit to having more e-mail than they can effectively handle. Another study states that the average computer user spends about an hour a day searching for stored documents and e-mail messages.

Here are a few tips that work for me:
Check e-mail once or twice a day. Setting up an alert and answering it every time a message pops up is inefficient use of time. Waiting more than twenty-four hours to review your inbox may result in a backlog and in your missing time-sensitive information.

When reviewing e-mail, start with the most recent messages first. This will eliminate answering serial e-mails about the same subject.

Spend no more than two minutes with each message. Make a decision about response to the message at the time you read it. Productivity expert Sally MaGhee suggests the Four D Method. When you read the e-mail make a decision to delete it, do it, delegate it or defer it. When delegating something, turn it into an action item for follow up. When deferring something, turn it into an action item or an appointment so you won’t forget about it. Microsoft Outlook provides tools for doing this quickly and provides good instructions at www.microsoft.com.

Create an effective reference system for items you need to save. (of course you save only the information that is relevant is not stored anywhere else and will be used in the next six months). Create files and search rules that are meaningful for you and the way you work. Purge the file when you no longer need the information.

These simple steps made a big difference for me and now I can afford to spend a day away from the computer when necessary.

Beverly & Kristen
www.KeyTransitions.net